AMC Services

Overview

Technology only delivers value when it works. An Annual Maintenance Contract (AMC) from Telesto gives you planned, preventive care and dependable breakdown support for your IT and security infrastructure — so small issues are caught early and problems are fixed quickly, without chasing multiple vendors.

Every AMC is tailored to your environment. We start with an inventory and health check, agree the equipment covered, the visit schedule and the response commitments, then maintain your systems to a documented plan with clear reporting — giving you predictable costs and peace of mind.

Services & capabilities

• Comprehensive and non-comprehensive AMC options
• Desktops, laptops, servers, printers and peripherals
• Network, firewall and Wi-Fi equipment maintenance
• CCTV, access control and surveillance system maintenance
• Scheduled preventive maintenance visits and health checks
• Breakdown support — on-site and remote
• Software updates, patching and antivirus checks
• Service reports, asset records and renewal planning

Benefits

• Less downtime through preventive maintenance
• Predictable annual costs instead of unplanned repair bills
• One accountable partner for multiple systems
• Longer life and better performance from existing equipment
• Documented service history for every covered asset

Applications & use cases

• Offices and corporate IT environments
• Retail stores, showrooms and chains
• Schools, clinics and hospitals
• Hotels, restaurants and hospitality venues
• Factories, warehouses and residential societies

Frequently asked questions

What is the difference between comprehensive and non-comprehensive AMC?

A comprehensive AMC typically includes the cost of replacement parts along with service, while a non-comprehensive AMC covers service and labour, with parts charged separately. The exact scope is defined in your contract.

Which equipment can be covered?

Typical coverage includes computers, servers, printers, network and Wi-Fi equipment, firewalls, CCTV and access control systems. We confirm coverage after an inventory review.

Can you take over maintenance of equipment we bought elsewhere?

In most cases, yes. We carry out an initial health check to confirm the condition of the equipment before it is covered.

How quickly do you respond to breakdowns?

Response commitments depend on your location and the level of cover you choose, and are agreed in writing as part of your AMC.